Landlord registration and licencing authority Rent Smart Wales has rebutted criticism of its performance contained within a report published by the National Residential Landlords Association (NRLA) earlier this week.

Rent Smart Wales has told LandlordZONE that it is “recognised by many stakeholders as being a success”. It also says the NRLA’s report is not independent and has relied on ‘outdated information’ and minority views from its local membership.

The NRLA’s report criticised the organisation for lacking transparency, accountability and for creating unnecessary duplication of effort between itself and local councils.

In response, a Rent Smart Wales says: “The NRLA itself concludes that the scheme has been successful in meeting its targets.

Five years on

“Five years on, 106,936 landlords have registered, 48,986 landlords have become licensed, 5,149 agents are licensed and 215,241 properties across Wales have been registered.

“Education and availability of information is key to securing long-term improvements to the private rented sector.

“More than 57,000 landlords and agents have completed training to become licensed with the vast majority reporting that it has helped them to better manage their businesses; while tenants of licensed landlords can be reassured that their property managers are fit to manage and well informed of their responsibilities.”

Long waits

But Rent Smart Wales does admit that landlords faced long waits when applying to be registered when its scheme first opened for applications in late 2016.

It claims that consultations with stakeholders including the NRLA led to improvements to processes, communication and its website.

“We are always looking to improve our service and a review of the NRLA report will be undertaken with this in mind…we are pleased that the NRLA has acknowledged the considerable work already achieved and the potential for a wider Rent Smart Wales role in the future.”

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